GOT QUESTIONS? WE'VE GOT ANSWERS.
- Where are Rediscover Skincare Co. products made?
Our products are 100% hand crafted in Lithonia, Ga. Right outside of Atlanta.
- Will any of my products melt during shipping and handling?
- When do my products expire?
For most of our products, after opening, you have six months up to one year to pamper yourself as long as it's stored properly. Reminder: That means keep out of direct heat and tightly sealed when not in use. If you do this, you’re set. The integrity, quality and performance of each product will not be compromised, whether or not the pure ingredients naturally lighten or darken.
- Are any of Rediscover Skincare Co. products tested on animals?
No way, and we do not purchase from suppliers who do.
- What does natural versus plant-based mean?
Believe it or not, the beauty industry as of today has no agreed-upon industry meaning for what natural means in relation to product claims. Rediscover Skincare Co. define natural, naturally derived or of natural origin as: a formula crafted with ingredients that originated from either plant, mineral and/or animal sources that
1) do not contain petrochemicals or artificial ingredients and
2) are physically or chemically processed into their extracted forms for safe use in cosmetics (e.g. steam distillation, cold extraction, bio-fermentation and many others). Plant-based means the product is derived from plants only with no animal by-products involved.
- Does Rediscover Skincare Co. use nuts in our products?
Yes! There are oils from tree nuts in most of our products. This includes Shea Butter, Mango Butter, Sweet Almond Oil, Avocado Oil and Coconut Oil. Please read all product labels and descriptions before purchasing. We encourage those who have nut allergies to consult a doctor/allergist prior to use.
- Are Rediscover Skincare Co.'s products for everyone?
Yes! Excluding those with allergies. Men, women, and children of all ages, ethnicities, and skin types. We only use all-natural and organic ingredients, and our body butters are 100% chemical-free all the way down to our scents! We also have unscented versions for those who may be sensitive to scents. However, we do recommend discontinuing use if you notice any skin irritations.
- Does Rediscover Skincare Co. ship worldwide?
Yes. Also, we offer free First Class Shipping for U.S. continental customers when they spend over $75-$100. After $100, a signature fee will be needed for additional security.
- What if something is missing or damaged in my order?
Please contact us anytime via email at email@example.com or via direct message on Instagram @rediscoverskincare and include pictures of the damage, or a description of the missing item and your order number. We are very sorry that this occurred and would love to help. We will respond Monday-Friday 8am-8pm or Saturday-Sunday 8am-5pm Eastern Standard Time.
- Will there be more products?
Yes! Rediscover Skincare Co. is a skin, and body care line. We plan to introduce more products as they are ready. So stay tuned! Definitely subscribe to our email list if you have not already!THANK YOU! WE HOPE TO HAVE ANSWERED YOUR QUESTIONS!